(continued from Adding Online Ordering To The Restaurant s Web Site)

Installation- At the Restaurant

This section details the setup needed for the store computer to communicate with the Web OO Portal. Communications between all computers is essential. The sections under this topic cover:

• Software and running executables needed at the restaurant site
• Configuration of the Web Upload form
• Connectivity Parameters & Testing
• Connectivity Troubleshooting

At the Restaurant’s RM PC/Server

Make sure the following has been installed on the server computer (RMServer).

• Download and Install the correct Restaurant Manager 17.xx, or from the ASI reseller pages
• Download and Install the correct Write-On Hand Held application from the ASI reseller pages
• Verify that you have remote access via PCAnywhere, Logmein, or so other program.
• Note the fixed IP address of the RM PC/Server (the public IP address)- this will be used in the OO Admin > Ordering Routing Mode Setup
• Install OOReminder.exe (located in rmwin directory) in RMStartsetup to load with RMStart.
• Install RMWSERVICES.exe (located in rmwin directory) in RMStartsetup to load with RMStart.
• Install POSLINK.exe (located in rmwin directory) in RMStartsetup to load with RMStart

Communication between the Online Ordering Server and Restaurant Manager POS occurs via RMWSERVICES, and POSLINK. .  RMWSERVICES facilitates communicating orders from the online site to the restaurant.

Web Upload Set-Up

The following are the procedures to setup the Web Load function used to upload menu and configuration changes and additions to the OO Admin Portal.The Web Load Setup Form is accessed in the RM BackOffice Menu Setup Form by selecting a menu item > Online Ordering Tab >Generate Web Menu > Web Service tab. Fill in each field described below:

Chain Connection ID = Chain Web ID provided by ASI (not the numeric Chain ID.)  The Web ID can be retrieved from the Edit Chain Info form on the Admin pages. (see screen shots below).

Restaurant Connection ID = Restaurant Web ID, not the numeric Restaurant ID. (If you have forgotten it can be found under the Restaurant Setup from the General Settings Form under the Admin pages, below.)

Admin Username: Administrator name provided by ASI

Admin Password: Administrator password provided by ASI

Connectivity Test (Local site “sees” OO host At ASI)

Click on the [Test Connection] button.  This should result with a “SUCCESS” to ensure a successful RMWIN menu upload.  This means that the RM PC/Server can “see” or connect to the Online Ordering portal that you created earlier.  For any error, consult the ASI Knowledge base.

RM PC/Server Connectivity Test (OO host At ASI “sees” local site)

For Online Ordering to work the restaurant server must be accessible from the outside world.  If you are using a firewall you will have to modify the NAT to associate the fixed IP to the server’s local IP.  To test connectivity to the restaurant, login to the OO Admin pages:

• Click  RESTAURANTS
• Click SELECT next to the restaurant’s name
• Scroll down to the ORDER ROUTING MODE section
• Click SELECT next to the RM ADVANCE ORDER
• Click on the [TEST] button.

If it is setup correctly, you’ll see Url used:

http://xxx.xxx.xxx.xxx./soap/IEmployeeOps Where “xxx.xxx.xxx.xxx” is the RM Servers Public IP address.

TEST RESULT – “SUCCESS” this means that the Online Order portal can “see” the restaurant’s RM PC/Server. (In the image above the test is a “SUCCESS” but orders will NOT be taken because the online employee is NOT logged in…………)

Not working?  See the Troubleshooting Section

Connectivity Settings for Windows XP

PC/Server Software Installation Procedures

IIS is no longer required to run for Online Ordering to operate OO for v.17. If you need to restart the RMSoapServer, issue the following 2 commands from a CMD prompt:

NET STOP RMSoapServer

NET START RMSoapServer

To do an RM install, you will have to manually stop the RMSoapServer.

Issue the following command:

NET STOP RMSoapServer

After the install, make sure to restart the SOAP Server:

NET START RMSoapServer

Since RMServices now runs as a Windows Service, it will automaticallystart when the server is rebooted.

You should always see the RMSoapServer icon in the system tray when it is running.  You cannot exit the RMSoapServer service via the GUI.  You must enter the NET STOP command to stop it.  Closing the GUI simply minimizes the service to the tray.

If you change the location of RMWIN, you'll need to re-register the RMSoapServer.  If you don't uninstall it first, you will get an error message that the service is already installed, so you must first uninstall it.  It will uninstall, even if the directory has changed.  The following lines will re-install the service in a new directory:

• NET STOP RMSoapServer
• RMServices /uninstall
• RMServices /install
• NET START RMSoapServer

Step 1: Shut Down all Applications

Important: This step is not required if you are installing the ASI Write-On Handheld demo system.

Shut down all applications on the PC/Server before going to the next step.

In addition to this, if you are installing the ASI Write-On Handheld Server on an existing Restaurant Manager system:

• Shutdown all POS stations and add-on programs such as printer spooling (RMSPOOL.exe) and credit card processing (rmccwin.exe.)
• Perform full backup of RESTAURANT MANAGER working directory.

Step 2: Install/Upgrade RESTAURANT MANAGER Software

Install the RESTAURANT MANAGER software per the instructions found in the Restaurant Manager Installation Guide.  (If you are using an existing RM database, select “upgrade” vs. “full install”.)

• Download and install the latest RM update with the v17 packages from the P&U page. Use RM PKG ________ & WO PKG __________ (Check website CAREFULLY for notes!)
• TABS or DELIVERY, and ADVANCE ORDERING modules installed for RM.

Detailed Connectivity Test

For Online Ordering to work the restaurant server must be accessible from the outside world.  If you are using a firewall you will have to modify the NAT (Network Address Translation) to associate the fixed IP (public IP) to the server’s local IP.

Test the connectivity to the restaurant by

1. Logging into your dealership’s Admin pg and access Restaurants Setup->Order Routing Modes >RM Advance Order.
2. Click on the [TEST] button.  If the NAT is setup correctly, you’ll see “TEST RESULT – SUCCESS”.

If this message does not appear, try reinstalling the WOPKG fullsetup  if you’re having server side errors (e.g. html, xml errors). After re-installing, test the WOPKG by

• Typing http://localhost:9644/  in a browser window (I.E. or Firefox) of the PC/Server.   The result returned

• Repeat steps 1 & 2 above- see the section on Connectivity Troubleshooting if connectivity issues still exist

Connectivity Troubleshooting

The following is a list of potential problems with connectivity and possible solutions. If the below solutions do not work: open a support ticket or email support@actionsystems.com.

Connectivity Test Fails

The failure of the connectivity test could occur for several reasons. Some of the possible reasons are list below:

• Invalid IP address- make sure correct IP address was typed
• Firewall Issue- NAT (Network Address Translation) issue, etc.
• Port-Forwarding Issue- Make sure the correct port is being used and that it is associated with the correct PC IP address.
• Other network issues…

The following is a list of steps to be taken to determine where the problem lies. The next two sections outline actions to be implemented using both internal and external network testing for when a Connection error occurs.

Local Network Testing

A “Connection Error” means that the OO server located at ASI offices, cannot “talk” to the restaurant’s PC/Server.

If the steps outlined in the Connectivity Test fails try the following steps when PC/Server returns the correct screen but still can’t connect from Web

1. Go to another computer on the same network as the PC/Server, open a browser window, and type : http:// xxx.xxx.x.xx:9644 – (x = local IP address, 9644= port)

The result returned should present a web page like show below:

2. If step 1 fails then there may be an issue with:
   1. The firewall settings- try turning off firewall
   2. An incorrect IP address- double-check the IP address of the PC/Server

External Network Testing

If the internal testing succeeds and you still receive a Connection Error, you may have either a firewall or a port-forwarding issue. Out next step is to connectivity from outside the local network and do the following:

1. Open the software for the router/firewall & open port 80 to allow 9644 access.: If you have to use Port Forwarding at the site, you must enter the port you are forwarding to (i.e. 9644).
2. Turn off the firewall on the PC/Server, and try Connectivity Test again.

Admin Page Ordering Routing Settings

If internal testing works and the port and firewall settings are confirmed to be correct we can check the setting in the Order Mode Routing for RM Advance Order:

1. Log onto ASI’s Admin page
2. Go to Restaurants > Press the Select option next to restaurants name and:

1. Scroll down to Order Mode Routing
2. Press the Select option next to RM Advance Order and press Test. Proceed to step

3. On the RM Advance Order Setting page check the following:

1. Public IP address- Remember that in the ASI OO Admin pages, the IP address that is required is the “Public IP address” of the PC/Server, not the local network IP address.
2. Port Setting is correct- the port setting should match the local computers port forwarding number. Also make sure the colon separates the IP Address and the port number
3. RM Advance Order Routing – should be “Enabled”

Server Error

If you get a “Server Error” message similar to (shown below), the employee is not logged into to the Restaurant Manager POS s/w at the location noted in the IP address on this screen.

System Settings

Verify that the site has the proper Upgrade Code for HH by making sure the HH module exists in Sysview (if the site did not have handhelds before). If not, contact ASI for the proper code.

(Above is an image of the SYSVIEW that shows at “least one HH”)

Settings for Windows 2003 Server

To install Internet Information Services on Windows 2003:

• Click Start->Control panel > Administrative Tools > Manage Your Server.
• Click Add or Remove .
• Click Next.
• Click on "Application Server"
• Click Next.

Then make sure that the DLL files are there also, do this:

Under Windows 2003 Server, it is configured to not allow unknown web server applications. Use the following steps to insure proper setup:

1. Start->Administrative Tools->Internet Services Manager.
2. Click on the computer name.
3. Click on Web Service Extensions
4. Click on All Unknown ISAPI Extensions, and then click Allow.
5. Click on All Unknown CGI Extensions, and then click Allow.

You can also allow specific DLL's to run by using the "Add a new Web Service extension" task listed in that same screen. (i.e. rmhandheldserver.dll)

(continued in Placing an Order via the Internet)