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Payments

Credit Card Information For Restaurants

Most restaurants who accept credit cards for online orders should be advised to do the following:

• Take an imprint of the actual card used, when the customer comes in to pick up the order, or when the drive delivers the order.
• Staple the receipt to the imprint, and file.  This will help the restaurant should there be any charge disputes in the future.
• Enable CVV and AVS verification and match thru the ADMIN pages when setting up their restaurant.
• Print the last four digits of the credit card used for online ordering on the guest check. This will be done automatically as long as the REFERENCE field is set to print on the guest check.
• Ask to see the customer’s credit card on delivery orders/pick-ups, and verify that the last four digits printed on the guest check, match the card presented by the customer.

PAYMENT AT THE RESTAURANT

When a customer comes in to pick up their order, or you wish to dispatch it for delivery, simply click on the tab for that item, and process the order just as you normally would. The only exception is that the order is Paid-In-Full (if paid with CC) .In the case of an online order being paid with a credit card, the order is settled to ONLINE-PAID. If the order was “Pay-At-Restaurant”, simply settle the order as you would any other check you are settling at the POS.

When finishing the payment on line, the customer will be presented with a confirmation page that they are instructed to print, and bring with them to the restaurant for verification. The customer is also mailed an email copy of the order, once the order goes thru successfully.

We HIGHLY ENCOURAGE YOU to ask your customers who pay with a credit card, to bring that card to the restaurant, for verification. This will help minimize any charge-backs that your restaurant might receive due to stolen cards.

It is advised that you program the LAST 4 digits of the credit card used for the online order to print on the CUSTOMER RECEIPT. In order to do so, just make sure that the REFERENCE LINE is set to print on the customer receipt.

CREDIT CARD PROCESSING

The credit card account for online ordering is a separate merchant account from your restaurant’s “brick-n-mortar” merchant account. There is no processing of credit card information done for online orders thru your POS; it is all done on the web. Refunds for online orders, however, are processed from your restaurant’s POS server, using the Mercury Payment Systems (MPS) Back-Office program. The process for processing card refunds are outlined in the next section.

In order to process credit card refunds for orders placed on line, the restaurateur must first contact Mercury Payment Systems, and request a copy of their “BACK OFFICE” program. 

Mercury’s tech support will create the appropriate information for you and will provide you with a link to the User’s Guide and a link to download the program.  MPS will also provide you with the MID that you’ll need during the setup.

REMEMBER TO “ACTIVATE” your MPS Back Office software before you try to process your first credit card refund.  If you need help with activation, call MPS directly at: 800-846-4472

Credit Card Refunds

The following is a detailed description of refunding a customer’s credit card account. This section covers refunds when using either Mercury or YesPay.

Online Credit Card Refunds (paid via Mercury)

Use the following steps to process an O.O. Refund (i.e. void the CC transaction):

1. You must know the Reference Number of the transaction that you need to void.  If this is not provided with the order, access the MPS Merchant Portal and run a report.

2. Run MP Terminal.  Fill in the amount and select [Credit Manual]

3. Enter the Credit Card Number on the “account” field.  Choose “voidsale” for the Transaction Type then press [Process Manual Transaction]

4. Enter the Reference Number that you got from Step 1 in the prompt below:

5. After processing, you are provided with a receipt:

6. You may check the Merchant Portal to see your voided transaction:

 

For additional assistance with online refunds, call MPS directly at 800-846-4472.

OnlineCredit Card Refunds (paid via YesPay)

Use the following steps to process Credit Card refunds when using YESPAY:

1. You must know the Reference Number of the transaction that you need to void. This can be found in the customer's Confirmation Receipt.
2. Access WEB Admin User Interface->Restaurants->Payments->Credit Cards via YesPay
3. On the Refund portion, enter the Reference Number (from #1) and press [Search]

Note that Admin Password is re-entered here for security purposes.

(continued in Stand Alone Web Ordering Option)

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