Requirements

Restaurant Manager’s On Line Ordering has very few requirements needed to operate. The requirements that are needed will help keep the security of computer system safe, aid in the transfers of data between your Restaurant Manager program and the web ordering site, expedite the setup process. Please read the sections on System Requirements and Configuration Requirements carefully.

System Requirements

Before proceeding, you should download the latest version of RM v. 17 and Write On v.17.

The following lists the hardware and software requirements:

Hardware Requirements

The following require a minimal investment in hardware but are necessary to keep data on your local network secure.

Dedicated Back-End Fileserver- The fileserver must have a fixed IP address. This computer must not operate as a POS terminal. The fileserver will run the Restaurant Manager RMServices.exe used for Online Ordering connectivity

Restaurant Manager Software Requirements

Most of the RM software are included at no extra cost but must be enabled and will be run from the local site:

Restaurant Manager Version 17- The version should be the most current.
Write-On Handheld Version 17- The WO software aids in the processing of on line data. The WO program should have at least one station enabled. You do not need to order Write-On software separately; it is included when you order OO. Make sure you are using WOPKG17.0.2011.07250 or later.
Advance Ordering Module- This module is used to process and convert On Line Orders at the local site. The Advanced Ordering Module software come included with On Line ordering but must be enabled in both the system and in the station configurations.
TABS, and/or DELIVERY Module- On Line Orders can be configured to be sent to one of the two modules. One of the two modules needs to be ordered if the site doesn’t is not currently being used. IMPORTANT: These modules must be enabled in the system and in station configurations.

Other Software Requirements

It is important to verify that these requirements are met.

Windows XP Professional (minimum)
Bitvise Tunnelier- the Bitvise Tunnelier program provides safe data passage between ASI hosted servers and the restaurant computers. The Bitvise Tunnelier program replaces the need for a "DMZ" computer. Please refer to the Bitvise Installation Guide for specific install instructions.
Third Party Remote Access Software- this will provide the ability for support to remotely access your local computer. This can take many forms including Logmein Central (preferred) or PC Anywhere over a secure network (i.e. VPN). You must consider PCI Guidelines when using a third party remote access software.

Online Ordering Setup requires you to make changes/additions to the RM Back Office software in the restaurant. In addition, you must also log onto the ADMIN pages on the web, and “link” the Online Ordering “portal” to the restaurant’s RM Back Office PC/Server

Data Requirements

The data requirements listed in the next two sections are needed to setup and establish connections to the On Line Ordering host site, the store site, and to set online ordering parameters. You will need the information listed below to fully configure Online Ordering.

Data needed from restaurant

The sooner this information is received by ASI, the smoother the startup process. Please contact ASI or your dealer if you are unsure of any of the requirements.

Restaurant Web ID for each restaurant. (if more than one) If only one, use name of rest.
Type of ordering methods allowed: DINE-IN, TAKE-OUT, DELIVERY
Business name and logo, if available (preferred size is 775x125 pixels at 72dpi)
Fixed IP address of the RM PC/Server at the restaurant
For Chain Setup: Call Center operators’ username & passwords (if applicable)
Credit card information from Mercury Payments for the e-commerce account. (Merchant ID, and Password)
Allowed Payment Methods for On Line Orders.
- PayPal or Credit Cards thru Mercury Payments or (YESPAY – UK Only)
- Even if the restaurant has a Mercury account at the restaurant, a second e-commerce account from Mercury is required.

Note: A restaurant may take credit cards online, without a Mercury or YesPay, but this can only be done thru PayPal. It is easier and faster for the end-user to simply select “pay with credit card”, than it is to “pay with credit card thru PayPal, and then be re-directed to the PayPal site.

Note: All pay types used On Line need a corresponding Method of Payment in RMWIN Back Office.You can have them all go to one payment method, but it is advised to give each on-line payment method its own corresponding RMWIN payment method. (RMREFNO)

(continued in ASI s OO Host setup)