(continued from Appendix 4 Error Recovery Procedures)

Appendix 5 RMServices on Windows 7 & 2008 Server

In the past, systems, the RMServices icon does not show up in the system tray, even when RMServices is running on some Windows 7 (and recent 2008 Server OS's). The WOPG17.0.2011.07250 build and later has addressed this issue with a new RMServices user interface (RMServicesCPL). It is recommended you install WOPG17.0.2011.07250 build and later to realize the full functionality of RMServices.

As a temporary solution, you can access the GUI to set up RMServices options with the following workaround. Note that this work-around requires shutting down RMServices temporarily

  1. Click on the Windows start button, click "Run", type "net stop rmsoapserver" in the command field. You will notice a DOS screen temporarily pop up will it is performing the command. Note this function can also be preformed using a DOS command.

  1. Again from the Run command type: X:\rmwin\handheld\rmservices /install. "X" represent the drive letter where the rmwin directory is located (i.e. c:\rmwin). Note there is a space in the command between rmservices.exe and the forward slash (/) before install.

  1. Ignore the error about already being installed - Do Not click OK.

  1. Right-click on the RMServices icon in task bar.

  1. Make your changes (described in section:Defining Handheld Type), and close the RMServices GUI.
  2. Click OK to the "failed to install" error dialog box.
  3. RMServices should no longer be running.
  4. Restart RMServices by using the Windows Run command and type "net start rmsoapserver" to bring the server back up.