| 8:00 - 9:00 am | Breakfast |
| 9:00 - 10:00 am | Opening remarks |
| 10:00 - 10:15 am | "Where's the bathroom?" and your other logistical questions answered |
| 10:15 - 10:30 am | Break |
| 10:30 - 11:00 am | Roadmap for LHBMS & Marketplace Ecosystem |
| 11:00 - noon | Development update: Restaurant Manager V 21, new Online Ordering and more |
| Noon - 1:00 pm | Lunch |
| 1:00 - 2:30 pm | Special Keynote Speaker |
| 2:30 - 3:30 pm | Duet: Upcoming features & functionality for 2020 |
| 3:30 - 4:00 pm | The rise of SkyTab! |
| 4:00 - 5:30 pm | Exhibit Hall Open |
| 5:30 - 5:45 pm | Q&A |
| 7:00 - 10:00 pm | Awards Dinner |
| 8:00 - 9:00 am | Breakfast |
| 9:00 - 9:45 am | Marketplace Integration |
| 9:45 - 10:30 am | Help Desk FAQs |
| 10:30 - 10:45 am | Break |
| 10:45 - 11:30 am | 2020 Sales & Marketing Initiatives |
| 11:30 am - noon | Improving the customer experience at the POS |
| Noon - 1:00 pm | Lunch |
| 1:00 - 1:15 pm | RSPA 2020 Update |
| 1:15 - 1:45 pm | LMS |
| 1:45 - 2:45 pm | All in! |
| 2:45 - 3:00 pm | CRS Inc |
| 3:00 - 5:00 pm | Exhibit Hall Open |
| 5:00 - 5:30 pm | Q&A |
| 7:00 - 10:00 pm | Dine arounds |
| 10:00 pm - midnight | Late Night |
| 9:00 - 10:00 am | Breakfast |
| 10:00 - 11:00 am | Round Table Discussions |
| 11:00 am - noon | RM Reseller Advisory Board Meeting |
| 12:30 - 5:00 pm | Activities Catamaran/Whale watching, Ziplining, City tour/Tequila tasting |
| 7:00 - 11 pm | Celebration Party |