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FAQs

What Processors are Supported?

Paygistix EMV Certified Support

  • Payment Logistics (as a preferred vendor)

Other Processors Platforms Pending (non-preferred)

  • FD Omaha platform

What Card Types Are Accept?

Restaurant Manager only supports the following card types:

  • Visa
  • MasterCard
  • AMEX
  • Discover
  • Debit

Note: 3rd party, gift cards, 3rd party loyalty, & EBT Cards are not currently supported by Restaurant Manager using an EMV terminal.

Does Paygistix Support NFC Payments?

Paygistix supports the following Digital Wallet & NFC payment methods:

  • Android Pay
  • Apple Pay
  • Mastercard Pay Pass
  • Samsung Pay
  • Visa payWave

What Restaurant Manager Credit Card functions are Supported with Paygistix?

  • Basic Sale
  • Adding a Tip
  • Tip Adjustments
  • Auto Finalize
  • Bypass Order Entry for Authorized Credit Cards
  • Display tabs with authorized credit cards

  • CC Tab - CC Tabs now require pre-authorization and will no longer just record customer name and card data without Pre-Auth. When doing a CC Tab, RM is sending PreAuthByRecordNo which is a “manual transaction” (not “card present”). This means that users will have a higher CC fee when using CC Tab. Considered Non-EMV Compliant

  • Exit order after auth and complete pre-auth
  • Require Confirm

  • Save/Restore loyalty module credit card info. Considered Non-EMV Compliant

  • Warn if no tip adjust
  • Repeat Sale (using the Copy&Paste)
  • PreAuth (i.e., using CCTab)
  • RepeatAuth (using the Copy&Paste)
  • Complete Auth - A CC Tab transaction is not EMV-compliant unless the user re-inserts the card during [Complete Pre-Auth]. Considered Non-EMV Compliant if card not present.
  • Debit
  • Void
  • Reversal
  • Refund

What are the Known Limitations ?

  • Gift Cards, Loyalty, and EBT are not supported using an EMV terminal
  • Debit is not applicable with: pre-authorizations, manual entries, or pop-up mode
  • Offline processing is not supported. Please see section on Router for alternative method to Offline processing.
  • Some settings are misleading (i.e., because they say that it’s “mercury only” but actually supports Paygistix):
  • Enable credit card pre-auth (NETePay only)
  • Always print Void slip (Mercury only)
  • Some settings are not followed by Paygistix:
  • Maximum tip multiplier
  • Security level to override max tip multiplier
  • Prompt for excess handling
  • Security level to apply excess to pre-authorization
  • Allow multiple tip revisions
  • All settings regarding CC Retrieve info:
  • Audit button presses
  • Transaction directory
  • Security level to enter credit card information manually
  • Allow duplicate charges
  • RMHH, RMTablet, and RMKiosk do not support Paygistix
  • When set up for “Time Initiated Batch Close”, Payment Logistics will automatically send a Batch Close email to merchant. On the email confirmation, the time stamp does not specify the time zone and may confuse users.
  • Unlike the old CC implementation, Paygistix will not process additional payments when the check total is already full paid
  • Credit Card Demo Mode in not supported

Do I still need an Internet Connection?

Yes. In fact, every PAX unit needs a direct internet connection for authorizations. Please see section on Router.

What transactions are not considered EMV-compliant?

  • CC Tab functionality if not re-inserting card during CompleteAuth
  • Copy & Paste
  • Frequent Diner using saved card
  • Changing the Base Amount