You are here: Procedures > Installing Paygistix Software

Paygistix Setup

The following are the steps for ordering from Payment Logistics and the setup process:

  • Reseller will contact Payment Logistics to submit a merchant application for a new merchant.
  • Debit card processing must be requested in advance. Upon request and prior to shipping, Payment Logistics will pre-configure your PAX device to accept debit cards. Debit card processing does require the customer to enter a choice of Debit or Credit followed by a pin number. Therefore you should request on of the customer facing PAX devices.
  • Payment Logistics prepares the PAX terminals and ships them out. Simultaneously, Payment Logistics also creates an activation code for each Paygistix Client and sends it to the dealer via email.
  • Payment Logistics will provide usernames, passwords, and vendor number for server mode app. It is important that you have this information at hand the day of installation. This information will be used in Restaurant Manager's Station Configuration so each station can communicate with the attached PAX Device.
  • On the install day, the dealer installs Paygistix Client and enters an activation code into the software.
  • The activation occurs and Paygistix server client automatically picks up its settings.
  • The dealer plugs in the PAX terminals into the network and the terminals pick up an IP address via DHCP.
  • The terminals report the IP Address to Paygistix Server Client

Payment Logistics uses a template to pre-configured PAX unit settings for integration with Restaurant Manager software. This means resellers simply have to plug the device into network. This also means you must make sure you order the correct equipment and let Payment Logistics know if you will be using NFC and/or debit card processing. Paygistix will pick up an IP via DHCP for the PAX device and then report the device to Payment Logistics automatically.

Installing Paygistix Software

Reseller will receive a link to download the Paygistix Server Client software which is similar to Mercury's DSI Client. Along with a the software download, you will receive an activation code for each terminal. Make sure you request an activation code for any computer where you plan to run Session Open/Close when Close CC Batch is enabled. It is important that you have these codes at the time of installation.

Paygistix Server Client must be installed on the RMSERVER. It is recommended that you install the Paygistix software as an administrator, especially on Windows 10. Again, it is critical that all POS terminals and rmserver be setup up with an IP scheme (i.e. 192.168.x.xxx), the PAX devices have access to the internet. and firewall, router allow communication for port . You should also make sure the port 8080 is allowed on the server computer's Windows firewall if enabled. After installation, you must enter the activation code. It is mandatory the Paygistix Server Client be running for credit cards to be processed thru Restaurant Manager. Therefore, it should be considered mandatory the client software be added to the Window's Start folder or added to Restaurant Manager's RMStart program. Note: in most circumstances, PaygistixClient.exe will be installed in Window's Program Files\ Payment Logistics \ Paygistix Client.

Note: The Paygistix Client Software should be running as an "administrator for all users".

Installing PAX Hardware

Payment Logistics uses a template for pre-configured PAX unit settings created for integration with Restaurant Manager software. This means resellers simply have to plug the device into network. After being connected to the network, Paygistix will pick up an IP via DHCP for the PAX device and then report the device to Payment Logistics automatically.

 

Note: A "clear batch" is required before a device can be downloaded with new settings. When a clear batch (RMPOS > Misc . CC Options) is performed on a device it does not clear the batch at the gateway, just on the pinpad device. It is required because the terminal will not download new settings if it has any transactions in it.

Payment Logistics Contact Info

Orders for Paygistix are placed through the Payment Logistics Partner Support Team. They can be contacted at 1-888-472-9564. The support team will place the order and then pass the order to the Technical Support Team. The Technical Support team will reach out to your dealership to outline the details for installation.