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Requirements

The following topics are the requirements for running the Paygistics interface in a Restaurant Manager environment.

Restaurant Manager Requirements

  • Restaurant Manager v19.1 or greater
  • Upgrade code if upgrading from previous versions prior to v19.
  • Credit Card Authorization must be enabled
  • MSR - old MSR should be retained to process gift cards and employee badges, etc.

  • WOPKG19.1.2016.01250 or later if using OO, RMTablet, RM Handheld (note EMV not supported on RM Tablet, RM Handheld, RDP).

Payment Logistics

  • Credit Card processing account
  • Paygistix Client Software - provided by Payment Logistics.

Software

  • Microsoft .NET Framework 3.5 Service Pack 1 - installed on all stations with PAX unit attached. Down load here..

Operating Systems

  • Windows 7 Pro
  • Windows 8 Pro
  • Windows 10 Pro
  • Windows Server 2008 and 2012

Note: Windows XP and Windows 2003 Server are not supported by ASI and are PCI Non Compliant.

Internet Connection

Each PAX unit requires an internet connection to seek authorizations. It is essential for a hard wired PAX device to have a connection near the POS station or through the POS station (see Wiring Hardware below). Please contact the local network administrator in advance to allow internet access. It is also essential that your POS system be setup on a network static IP scheme so the PAX units be able to communicate with the POS station.

Important: all stations and the rmserver must be configured with an static IP scheme. Example: rmserver 192.168.1.100, POS Station 1 192.168.1.101. , POS Station 2 192.168.1.102. , etc. In addition, there must be room on the network IP range to accommodate the PAX devices.

Hardware

The following is a list of the PAX terminals that Paygistics offers:

  • S80 :Traditional restaurant credit card service ( Not pay at table) , tethered IP connection , EMV Level 1 & 2 Certified, NFC Ready, Pin Debit Ready, built in printer (not needed with RM)
  • S300: Pay at the counter (customer facing), tethered IP connection, EMV Level 1 & 2 Certified, NFC Ready (paired with R50), Pin Debit Ready, signature capture with online archival
  • D210: Supports traditional restaurant credit card processing, tethered, or wireless IP connection, EMV Level 1 & 2 Certified, NFC Ready, Pin Debit Ready(wireless; reads NFC). this device can also be used for Pay-At-Table. Note Restaurant Manager and Paygistics do not support pay at the table at this time.

Note: The S80 unit has a built in printer which is not needed with Restaurant Manager. CC receipts will still print to local guest check printer.

Wiring Hardware

All PAX units are tethered to the POS network via a Cat5 cable with a standard RJ45 connector. Below are the options you can consider prior to installation:

  • Run a dedicated Cat5 cable going directly from the router to the wall near the PAX unit.
  • Use a USB Ethernet adapter on the POS computer and bridge the two connections
  • Some newer model POS units come with a second Ethernet post. Plug the PAX unit into the second port and bridge the connections.
  • Use a small network switch or hub. This is ideal if you have a bank of computers near each other. For security reasons, you will have to terminate any open/unused ports.

Router

Because transactions are processed from the Verifone units (via NETePay) to the internet, it is important that a constant internet connection be maintained. The benefit to processing with an EMV terminal is that cardholder data is kept out of scope. To keep out of scope it is important that cardholder data is not stored within Restaurant Manager software, the same data needed for off-line processing. Therefore, ASI recommends use of the Cradlepoint ARC MBR1400 with integrated 3G/4G wireless modem. There are three specific models with 3G/4G rollover you will want to consider:

  • ARC MBR1400LPE-VZ – 3G/4G Verizon with multi-band LTE
  • ARC MBR1400LPE-AT – 3G/4G AT&T with multi-band LTE
  • ARC MBR1400LPE-SP – 3G/4G Sprint with multi-band LTE

Cradlepoint routers are designed to roll over to wireless connection when a wired internet connection fails. This helps ensure continuous credit card processing. This router can be used as a primary or secondary router. More information on the cradle point Router can be found here: https://cradlepoint.com/products/arc-mbr1400.